1. Overview
DawaSphere provides cloud-based pharmacy management software for pharmacies, pharmacy owners, and authorized staff in Pakistan. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data, pharmacy business data, and service usage information when you use our website, onboarding flows, subscription services, and application.
2. Information We Collect
- Account information: owner name, pharmacy name, email address, phone number, role, login activity, and branch assignment.
- Pharmacy profile information: license or registration details, address, city, province, branch records, staff users, and subscription plan details.
- Operational records: inventory, medicines, batches, expiry dates, purchase records, suppliers, customers, sales invoices, payments, receipts, ledgers, and reports entered by authorized users.
- Technical information: IP address, device/browser details, authentication tokens, audit logs, error logs, and feature usage events needed to secure and operate the platform.
3. How We Use Data
We process data to provide the SaaS service, authenticate users, enforce role-based access control, maintain branch and pharmacy isolation, generate reports, send service notifications, process subscriptions, prevent fraud or abuse, troubleshoot support requests, and comply with applicable Pakistani laws and regulatory obligations.
4. Pharmacy Customer and Patient-Like Data
Pharmacies may enter customer names, phone numbers, credit balances, sale histories, and medicine-related purchase information. DawaSphere acts as a service provider for this data. The pharmacy is responsible for ensuring it has a lawful basis to enter and use this information.
6. Security
We use access controls, authentication, tenant isolation, branch-level context, encrypted transport, backups, and operational monitoring to protect data. Pharmacies must also protect user credentials, assign appropriate roles, and promptly remove access for former staff.
7. Data Retention
We retain account and operational data for as long as your subscription remains active, as required for accounting, audit, dispute resolution, legal compliance, backup restoration, or legitimate business operations.
8. Contact
For privacy questions, contact DawaSphere support at support@mediledger.com.