1. Digital Service Policy
DawaSphere is a cloud software subscription, not a physical product. Once access is provisioned and the service is used, returns are not applicable in the traditional goods sense.
2. Free Trial
Where a free trial is offered, pharmacies should evaluate the product during the trial before purchasing a paid subscription. If you decide not to continue, do not start a paid plan or contact support before the trial converts, if applicable.
3. Subscription Refunds
Subscription fees are generally non-refundable after the billing period starts, except where required by law or where DawaSphere confirms a duplicate charge, technical billing error, or service activation failure caused by DawaSphere.
4. Refunds May Be Considered For
- Duplicate payment for the same pharmacy and billing period.
- Payment captured but account access was not provisioned due to a DawaSphere system error.
- Incorrect amount charged compared with the confirmed plan price.
- Written cancellation request submitted before paid service activation.
5. Non-Refundable Items
- Completed monthly or yearly subscription periods.
- Implementation, setup, training, customization, data import, or consulting work already delivered.
- Accounts suspended for breach, misuse, false information, or unlawful activity.
- Losses caused by user error, incorrect data entry, or failure to manage staff access.
6. Refund Request Process
Email support@dawasphere.com within 7 days of the disputed charge. Include pharmacy name, account email, invoice or transaction reference, payment date, amount, and reason for the request. Approved refunds are normally processed through the original payment channel where possible.
7. Cancellation
You may cancel renewal for future billing periods from the subscription area or by contacting support. Cancellation stops future renewal but does not automatically refund the current active period.